fuji99 Frequently Asked Questions

fuji99 requires a valid government-issued photo ID and proof of your registered mobile number to complete KYC verification. Accepted ID types include a National Identity Card (NID), passport, or driving licence. You will also need to submit a clear photo or scan of the document. KYC is mandatory before your first withdrawal can be processed. Verification is typically completed within 24 hours of document submission. Players who have not completed KYC can still deposit and play, but withdrawals remain locked until verification is approved.

No — fuji99 strictly enforces a one-account-per-player policy. Each player is permitted to hold exactly one account, linked to one mobile number and one verified identity. Duplicate accounts are detected through KYC checks and payment method monitoring. If multiple accounts are found, fuji99 reserves the right to close the duplicate accounts, void any associated bonuses, and withhold any winnings generated under the duplicate account. If you have accidentally created a second account, contact support at [email protected] immediately to resolve the situation.

If you cannot log in to fuji99, first use the "Forgot Password" option on the login page to reset your password via your registered mobile number. Make sure you are entering the correct mobile number in the correct format. If the reset SMS does not arrive within five minutes, check whether your number still has network access and try again. Accounts that have been temporarily locked after multiple failed login attempts are automatically unlocked after 30 minutes. For persistent login issues, contact fuji99 support via live chat — available 24/7 — and our team will resolve the problem promptly.

To permanently close your fuji99 account, send a written request to [email protected] from your registered email address, clearly stating that you wish to close your account. Before closure, any remaining balance will be withdrawn to your verified payment method. If you are closing your account due to concerns about your gambling habits, fuji99 recommends using the self-exclusion option instead — this provides a safety net that prevents re-registration. Account closure requests are processed within 48 hours of receipt and confirmation.

bKash deposits on fuji99 are credited to your account balance within 1 to 5 minutes in most cases. The process is fully automated — once fuji99's payment system confirms receipt of your bKash transfer, your account is topped up instantly. If your deposit has not appeared after 10 minutes, check whether the transaction shows as successful in your bKash app. If it does, contact fuji99 support with your bKash transaction ID and our team will manually verify and credit the amount, usually within 30 minutes.

The minimum deposit on fuji99 is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit limit imposed by fuji99 itself, although your mobile wallet or bank may apply their own daily transfer limits. We recommend keeping deposits within a budget you are comfortable with as part of responsible gaming practice.

The minimum withdrawal amount on fuji99 is ৳500 BDT for all payment methods. Withdrawals below this threshold cannot be processed and will remain in your account balance until the total reaches the minimum. For bKash and Nagad withdrawals, the typical processing time is 10 to 30 minutes once KYC verification is complete. Bank transfers may take 1 to 3 business days depending on the receiving bank. fuji99 does not charge withdrawal fees on standard transactions, although your payment provider may apply their own charges.

No — fuji99's anti-money-laundering policy requires that withdrawals are returned to the same payment method and account used for deposits. If you deposited via bKash, your withdrawal must go back to that same bKash number. This rule protects players against unauthorised fund transfers and helps fuji99 maintain a secure, compliant platform. If you have changed your mobile number or no longer have access to your original bKash account, contact [email protected] with supporting documentation and our compliance team will review your case individually.

fuji99 does not charge platform-level fees on standard deposits or withdrawals. The amount you deposit or withdraw is processed at face value in BDT. However, mobile wallet providers such as bKash and Nagad may charge a small service fee on their end for money transfers — these charges are set by the payment provider, not by fuji99, and are outside our control. We recommend checking your bKash or Nagad app for their current transaction fee schedule before processing large transfers.

fuji99 offers BPL (Bangladesh Premier League) betting across a wide range of markets including match winner, top batsman, total runs, and over/under wickets. All bets are settled according to the official match result declared by the BCB (Bangladesh Cricket Board). If a match is abandoned or cancelled with no result, all pre-match bets are voided and stakes returned. Live in-play BPL bets are settled on the state of play at the moment the suspension is called. Minimum bet size for cricket markets is ৳50 BDT and odds are displayed in decimal format.

Yes — all slot games available on fuji99 are supplied by certified international game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of whom use independently audited Random Number Generators (RNGs). Return to Player (RTP) percentages are published within each game's information panel. Most fuji99 slots carry an RTP between 95% and 97%. RTP is a long-term statistical average across millions of spins and does not guarantee results on any individual session, but it confirms that the games are not manipulated against players.

Yes — fuji99 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. Games from Pragmatic Play, Evolution Gaming, and other providers are built using HTML5 technology, which delivers smooth performance even on mid-range Bangladeshi smartphones on a standard 4G connection. Simply open your mobile browser, navigate to fuji99's website, log in, and your full game library is accessible. The mobile experience mirrors the desktop version in both functionality and visual quality.

Yes — fuji99's live casino section features real-time table games streamed from professional studios by providers including Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Lightning Dice, among others. Live dealers interact with players in real time via a video stream. Minimum bet sizes vary by table — entry-level tables typically start at ৳100 BDT, making live casino accessible to players at every bankroll level. Live casino games are available 24 hours a day on the fuji99 platform.

The fuji99 welcome bonus is awarded automatically on your first qualifying deposit. New players receive a percentage match on their initial deposit up to a specified maximum amount in BDT. To unlock the bonus funds for withdrawal, players must meet a wagering requirement — typically expressed as a multiplier of the bonus amount (for example, 20x means you must wager the bonus value 20 times). Bonus funds are credited separately from your real-money balance and must be used within a validity window, usually 7 to 14 days. Full terms are available on the fuji99 Bonus page.

A wagering requirement is the total amount you must wager — using bonus funds — before those funds convert to withdrawable real money. For example, if you receive a ৳1,000 BDT bonus with a 20x wagering requirement, you need to place a total of ৳20,000 BDT in bets before the bonus converts to cash. Not all game types contribute equally: slots typically contribute 100%, while live casino games may contribute only 10% to 20%. Always check the specific contribution rates in the bonus terms on fuji99 before choosing which games to play with your bonus balance.

Yes — fuji99 runs ongoing promotions for existing players including reload bonuses on weekly deposits, free spin packages tied to new slot releases, and seasonal offers during events like BPL, IPL, Eid, and Pohela Boishakh. Promotions are announced on the fuji99 Bonus page and via opted-in marketing communications. To ensure you receive notification of new promotions, make sure your marketing preferences are set to active in your account settings. Eligibility for individual promotions may depend on your deposit history and account status.

Bonus funds cannot be withdrawn immediately — they must first satisfy the applicable wagering requirement. However, your real-money deposit balance is always available for withdrawal at any time, subject to KYC verification being complete. If you prefer not to participate in a bonus promotion, you can choose to opt out before making your deposit by contacting fuji99 support. Once a bonus has been activated and wagering has started, it cannot be reversed — so make sure you want the bonus before accepting it.

fuji99 is a legitimate online casino and sports betting platform operating with SSL encryption to protect all player data and financial transactions. The platform partners exclusively with internationally certified game providers whose RNGs are independently audited for fairness. fuji99 applies strict KYC and AML procedures to prevent fraud and protect players. All player funds are held separately from operational funds. While fuji99 does not make specific regulatory claims, the platform is built to the security and fairness standards Bangladeshi players should expect from a trusted online gaming destination.

The minimum age to register and play on fuji99 is 18 years old. fuji99 is strictly an adults-only platform. Age verification is a mandatory part of the KYC process — all players must provide a valid government-issued ID confirming they are 18 or above before withdrawals are enabled. Any account found to belong to a person under 18 will be closed immediately. If you suspect a minor is using a fuji99 account, please report it to [email protected] without delay. We also encourage parents and guardians to use parental control tools on shared devices.

To self-exclude from fuji99, send an email to [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Specify whether you want a temporary exclusion (6 months, 1 year, or 2 years) or a permanent exclusion. fuji99 processes all self-exclusion requests within 1 hour, 24 hours a day. During an active self-exclusion, you cannot log in, deposit, or place bets, and all marketing communications to your account are suspended. Self-exclusion cannot be reversed during the chosen exclusion period. You can also activate self-exclusion via the responsible gaming section of your account settings.

Yes — fuji99 allows every player to set daily, weekly, or monthly deposit limits in BDT directly from their account settings. Once a deposit limit is in place, fuji99's system will automatically decline any deposit that would cause you to exceed it. Deposit limits can be lowered at any time and take effect immediately. Requests to raise an existing limit are subject to a mandatory 48-hour cooling-off period, giving you time to reconsider. Setting deposit limits is a proactive step that many responsible players use from the start of their account — we strongly encourage it.

fuji99 uses industry-standard 256-bit SSL encryption to secure all data transmitted between your device and our platform. Your personal information, including NID details, mobile number, and transaction history, is stored on secure servers and is never sold to third parties. Access to player account data is restricted to authorised fuji99 staff on a strict need-to-know basis. Payment transactions via bKash, Nagad, and other providers are processed through encrypted channels. Full details of how fuji99 collects, stores, and uses your personal data are set out in our Privacy Policy.