fuji99 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by fuji99 ("fuji99", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at fuji99.club. This Policy describes in detail how fuji99 collects, receives, uses, stores, shares, transfers, and otherwise processes personal information about individuals who visit or use the fuji99 platform ("you", "your", "Player", "User").

This Policy applies to all personal data collected through:

• Registration of a player account on fuji99.club.
• Use of any feature, game, betting market, promotion, or support service on the platform.
• Any communication you initiate with fuji99, including emails to [email protected], live chat sessions, and WhatsApp interactions.
• Automated technical data collection that occurs when you browse the platform, even without registering an account.

By accessing or using the fuji99 platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform immediately and contact us to arrange deletion of any personal data already collected.

2 Data We Collect

fuji99 collects personal data in two primary ways: data you provide directly, and data collected automatically through your use of the platform.

Data You Provide Directly:

• Registration Data: Full name, date of birth, mobile number, and email address provided when creating a fuji99 account.
• Identity Verification Documents: Copies of national ID cards, passports, driving licences, or other documents submitted to verify your identity and age in compliance with our verification obligations.
• Payment Data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details, and card information (Visa, Mastercard) used to process deposits and withdrawals. Full payment credentials are processed by our payment partners and are not stored in their complete form on fuji99 servers.
• Communication Data: The content of emails, live chat messages, and support tickets you submit to fuji99, together with associated metadata such as timestamps and contact identifiers.
• Responsible Gaming Data: Deposit limits, session time limits, self-exclusion requests, and related preferences you configure within your account settings.

Data Collected Automatically:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage Data: Pages visited, games played, betting history, session duration, click-stream data, and feature interactions within the platform.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.
• Transaction Logs: A complete record of all financial transactions, including deposit amounts, withdrawal requests, bonus activations, and wagering activity.

3 How We Use Your Data

fuji99 uses the personal data we collect for the following specific purposes. We process data only to the extent necessary for the stated purpose and do not repurpose data without notifying you first.

• Account Creation and Management: To register your player account, verify your identity, manage your profile, and maintain an accurate record of your account status and activity.
• Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate transaction history within your account.
• Regulatory Compliance: To fulfil anti-money laundering (AML) and know-your-customer (KYC) obligations, including verifying the source of funds where required and reporting suspicious transactions to relevant authorities.
• Fraud Prevention and Platform Integrity: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited behaviours that undermine the fairness and security of the platform.
• Customer Support: To respond to queries, resolve complaints, process account closure requests, and manage responsible gaming interventions.
• Service Improvement: To analyse usage patterns, identify technical issues, and improve the overall platform experience for all Bangladeshi players.
• Marketing Communications: To send you information about promotions, bonuses, and platform updates, provided you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Legal Obligations: To comply with any applicable legal or regulatory obligation, including responding to lawful requests from law enforcement agencies.

4 Legal Basis for Processing

fuji99 processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contractual Necessity: Processing required to fulfil the contract between you and fuji99 — including account management, transaction processing, and the provision of gaming and betting services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming obligations.
• Legitimate Interests: Processing carried out to pursue the legitimate interests of fuji99, including fraud detection, platform security, service improvement, and business analytics — provided those interests do not override your fundamental privacy rights.
• Consent: Processing based on your explicit, freely given consent, such as the sending of promotional and marketing communications. Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

fuji99 does not sell your personal data. We share personal data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) receive the minimum financial data necessary to process your deposits and withdrawals. These partners operate their own privacy policies and are responsible for their own data processing practices.
• Identity Verification Providers: Third-party KYC and identity verification service providers may process copies of your identity documents to validate your age and identity on behalf of fuji99. These providers are engaged under strict data processing agreements.
• Fraud Prevention Services: fuji99 may share technical data (including IP addresses and device identifiers) with fraud prevention and security analytics partners to identify and prevent prohibited activity across the platform.
• IT Infrastructure Providers: Cloud hosting, database management, and platform infrastructure providers who process technical data solely for the purpose of maintaining platform operations. All such providers are contractually bound to process data only as instructed by fuji99.
• Legal and Regulatory Authorities: fuji99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or where disclosure is necessary to protect the rights, property, or safety of fuji99, its players, or the public.

6 Cookies & Tracking Technologies

fuji99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. fuji99 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core features such as account login sessions, security tokens, and session state management. These cookies cannot be disabled without impacting platform functionality.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the fuji99 platform — including which pages are most visited, how long sessions last, and where errors occur. This data is used solely to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, or last-visited game category, to provide a more personalised experience on return visits.
• Security Cookies: These cookies support fraud detection and platform security functions, including the detection of automated bots, brute-force login attempts, and unusual behavioural patterns that may indicate account compromise.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fuji99 platform. Strictly necessary and security cookies cannot be opted out of, as they are integral to delivering a safe and functional service.

7 Data Retention

fuji99 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal obligation to retain data for a longer period.

• Active Account Data: Personal data associated with an active fuji99 account is retained for the full duration of the account's active status, plus a period of five (5) years following account closure or the last recorded transaction, whichever is later.
• Transaction Records: Financial transaction records, including deposit and withdrawal history and associated payment data, are retained for a minimum of seven (7) years in accordance with anti-money laundering record-keeping obligations.
• Identity Verification Documents: Copies of KYC documents (national ID, passport) are retained for five (5) years following the completion of the verification process or account closure, whichever is later.
• Support Communications: Customer support correspondence is retained for three (3) years from the date of the most recent interaction, to facilitate the resolution of any subsequent disputes or complaints.
• Marketing Consent Records: Records of your marketing preferences and consent history are retained for the duration of your account plus two (2) years, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where anonymisation is not technically feasible, data is archived in a manner that prevents access for operational purposes.

8 Data Security

fuji99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• End-to-end 256-bit SSL/TLS encryption for all data transmitted between your device and the fuji99 platform.
• Encryption of sensitive data at rest, including payment credentials and identity document copies.
• Role-based access controls that restrict employee access to personal data to only those whose job functions require it.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for all administrative access to systems that store or process personal data.
• Continuous monitoring of platform infrastructure for anomalous activity, intrusion attempts, and data exfiltration signals.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, fuji99 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

9 Your Rights

As a player on the fuji99 platform, you have a number of rights in relation to your personal data. fuji99 is committed to honouring these rights promptly and without unnecessary barriers. Your rights include:

To exercise any of the above rights, please submit your request in writing to [email protected]. fuji99 will acknowledge your request within 48 hours and respond fully within 30 days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

Please note that certain rights are subject to limitations. For example, fuji99 may be unable to delete transaction data that is required to be retained under anti-money laundering regulations, even following a valid erasure request. In such cases, fuji99 will explain the applicable limitation clearly.

10 Children's Privacy

The fuji99 platform is strictly intended for adults aged 18 years and above. fuji99 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. Access to the fuji99 platform by minors is expressly prohibited under our Terms & Conditions.

fuji99 employs age verification procedures during the registration process and at the point of account verification to confirm that all players meet the minimum age requirement. Any account found to belong to an individual under the age of 18 will be closed immediately, all associated balances will be forfeited, and any personal data collected will be deleted as promptly as applicable legal obligations permit.

11 Third-Party Links

The fuji99 platform may occasionally contain references to game providers, sports data feeds, or other content operated by third parties. fuji99 does not control the privacy practices of third-party operators and is not responsible for the content or privacy policies of any third-party platform or service.

Game studios and content providers whose games are available on fuji99 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate under their own privacy frameworks. While fuji99 engages only with reputable, certified providers, players should be aware that game session data may be processed by the relevant provider as part of game delivery and integrity monitoring.

fuji99 is not liable for any data practices of third-party providers. If you have concerns about how a specific game provider handles your data, please refer to their published privacy policy directly.

12 Policy Updates & Contact

fuji99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The date of the most recent revision is displayed at the top of this page. Where an amendment is material — meaning it significantly affects your rights or how we use your data — fuji99 will notify registered players via the mobile number or email address on file prior to the change taking effect.

Your continued use of the fuji99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with an update, you may request account closure by contacting our support team before the effective date of the change.

If you have any questions, concerns, or requests in relation to this Privacy Policy or fuji99's data practices more broadly, please contact our support team using the details below: